STORE POLICIES
Terms & conditions
Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because some of our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract
OUR RIGHTS TO MAKE CHANGES
Minor changes to the products. We may change the product to reflect changes in relevant laws and regulatory requirements; and to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.
All our candles are hand poured with love in the United Kingdom, using the best quality materials to achieve the perfect gift for you and your loved ones. They are made with 100% natural soy wax, some may contain natural dried flowers plants or wood and blended with the finest fragrance oils, especially for you. If you find that your candle varies slightly in weight or finish this is because every candle is individually handmade and therefore unique. Our Natural Soy Wax Candles do tend to have a colour variation. Due to cold weather the wax may shrink, or pull away from the glass or tin. Please understand that this aspect cannot be controlled as soy wax is naturally soft and very sensitive to temperature changes.
Bracelet and accessories
Are custom made please choose the beads and charms and are satisfied before you place order and they cannot be refunded.
Online classes/events
Registration is required for booking. However we understand sometimes you cannot attend booked sessions. Please let us know that you wish to cancel by email kalikacandles@gmail.com and we refund you.
Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
There is a risk that supply of the products may be significantly delayed because of events outside our control.You have a legal right to end the contract because of something we have done wrong.
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PRODUCTS
Please note some products e.g seeds and rare gemstones are natural and due to the nature of produce over time may result to wear and tear. Some of our products may contain essential oils that can may cause allergic reaction. Please contact us before purchasing.
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SOCIAL MEDIA
We are hugely grateful that people choose to make Kalika products and services a part of their journey and from time to time we may use pictures you have tagged us in or pictures using our hashtags such as #kalikacandles #kalikaincense #kalikasalon #kalikaacademy and so on, on our website, social media platforms and within our catalogues.
Unless you notify us to the contrary we will assume that by tagging these images you are happy for us to share them via our website, social media platforms and in our catalogues. If you wish to notify us that you do not want us to use these images please contacts us.
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Shipping/delivery
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
UK: 2-3 working days (not including weekends and public holidays)
Rest of the world: 30 working days (not including weekends and public holidays)
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International Deliveries
Please note some locations may take longer
Again, parcels may need to be signed for in person so please ensure there will be someone at the delivery address to accept delivery (at home or work). If you are not present when your parcel is delivered, the courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time. Please note that you will be responsible for all duties and taxes incurred in the country of destination. If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs. Please note that for all orders, we are not responsible for lost or stolen packages.
We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
Privacy
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, newsletters and other updates. How we use this data
Collecting this data helps us understand what you are looking from us, enabling us to deliver improved products and services.
We may use data:
For our own internal records.
To improve the products and services we provide.
To contact you in response to a specific enquiry
To send you promotional emails about products, services, offers and other things we think might be relevant to you.
To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.
To contact you via email or telephone for research reasons.
CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time by contacting us at kalikacandles@gmail.com
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Payment:
If you choose a direct payment gateway to complete your purchase, then Wix stores your credit card data. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
Access to your Personal Information
Under GDPR, you are entitled to view, amend, or delete the personal information that we hold.You have the following right to enquire what personal data we hold about you at any time, subject to a fee specified by law, & to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and (as set out above) the right to opt out of any marketing communications that we may send you. Please email kalikacandles@gmail.com for assistance.
THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Links
When you click on links on our store. They may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure methods. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all requirements and implement additional generally accepted industry standards.
Retaining and deleting personal data
We will ensure that we comply with our legal obligations in relation to the retention and deletion of personal data. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
We will retain your personal data as follows:
Personal data will be retained for a minimum period of 1 years following 19/07/2019 and for a maximum period of 5 years following 19/07/2019
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon they're posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance
If you are not entirely satisfied with your purchase, we're here to help.
RETURN/REFUNDS/EXCHANGES
We love that you have purchased from us, however You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- Your item must be in the original packaging.
(a) Phone or email. 02089514949 or email kalikacandles@gmail.com Please provide your name, home address, details of the order and, where available, your phone number and email address.
(b) By post. Simply write to us at our address, including details of what you bought, when you ordered or received it and your name and address.
Refunds
Once we receive your item. We will immediately notify you that the refund process has commenced. Refund will be processed to the original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 7 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract. Tell us you want to end the contract.
YOUR RIGHTS TO END THE CONTRACT
You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
If what you have bought is faulty you may have a legal right to end the contract or to get the product repaired or replaced.
If you have just changed your mind about the product,You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods. No vouchers, earrings and customised products cannot be replaced or returned — you will not be refunded for these items.
Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund (less any postage/shipping charges). These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
(a) Earrings and customised products;
(b) Digital products after you have started to download or stream these;
(c) Services, once these have been completed, even if the cancellation period is still running;
(d) Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
Contact Us
If you have any questions on how to return your item to us email kalikacandles@gmail.com